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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Tools | 23% | - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Design Integration Procedures and related Omnistudio Data Mappers - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers |
| OmniScript | 27% | - Identify business process step requirements and map them to OmniScript Components required to implement them - Validate developed OmniScript processes to ensure client expectation alignment - Explain the basic structure of an OmniScript |
| Best Fit Solutioning | 27% | - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Create fit/gap analyses between requirements and OmniStudio capabilities - Map process requirements to OmniStudio capabilities and explain the interaction between them |
| FlexCards | 23% | - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Design FlexCards to ensure they meet customer requirements/needs - Explain the capabilities, use cases, and purpose of using FlexCards |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score. Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers
A) Calculation Procedure
B) OmniStudio Action
C) Calculation Matrix
D) DataRaptor Transform
2. A consultant is working with a client who wants to display specific account information on a Flexcard. The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case, opening a new case, or creating a task. What is the best approach for the consultant to meet the client's requirements?
A) Use the Flexeard Designer to create a Flexcard, adding the necessary fields and actions.
B) Use Data Mappers to transfer and transform the necessary data.
C) Use Integration Procedures to integrate the necessary data
D) Use OmniScripts to create a script that displays the required information.
3. An Integration Procedure calls a REST API to retrieve weather data. The API requires certain parameters, such as the city and country, to be passed as query parameters in the URL. How should the OmniStudio Consultant manage the configuration of these parameters in the HTTP Action?
A) Define the parameters only in the HTTP Action Request Body, regardless of the GET method.
B) Input the parameters as Query Parameters within the HTTP Action properties, which automatically appends them to the endpoint URL.
C) Use a Data Mapper Load action to send the parameters directly to the external API, bypassing the HTTP Action.
D) Manually concatenate the parameters into the endpoint URL string using a Set Values action.
4. A company needs to create an OmniScript with three steps.
Step 1: Enter customer details
Step 2: Select a product
Step 3: Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
A) DataRaptor Post Action between Step 2 and Step 3
B) DataRaptor Post Action inside Step 2
C) Integration Procedure Action inside Step 3
D) Integration Procedure Action between Step 2 and Step 3
5. Which Omniscript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list?
A) Calculation Action
B) Date Mapper Extract Action
C) Lookup
D) Select
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |


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