Salesforce Certified Omnistudio Consultant : Plat-Con-201

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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using card filter and multiple FlexCards
B) Using card session variables and multiple FlexCards
C) Using card filter and a single FlexCard with multiple flyouts
D) Using card session variables and a single FlexCard with multiple flyouts

2. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Display a 360° view of the customer
B) Guide users through complex processes
C) Allow customers to enter bill payment information
D) Display differentactions based on context

3. In an Integration Procedure, what group element will control whether an individual action executes?

A) Loop Block
B) Conditional Block
C) Cache Block
D) Try-Catch Block

4. A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

A) Single FlexCard with an Action to invoke an OmniScript
B) Specific FlexCards with Actions for each type of Contact
C) Multiple OmniStudio Actions that invoke separate OmniScripts
D) Single OmniStudio Action that invokes separate Omniscripts

5. A company needs to create a quoting process for its internal agents. During quoting the agent select a product that is passed to the Omniscript with product details including the unit price, and specifies the grade (A, B, C, D, E) size (Small, Medium, Large, X-Large). The process should use the grade and size to look up a discount factor, then multiply the unit price by that discount to retumn the quote.
Which two tools should the to meet these
Choose 2 answers

A) Decision Matrix
B) Expression Set
C) Data Mapper Extract
D) Data Mapper Transform

Solutions: