Apple 9L0-064 : OS X v10.8 Troubleshooting Exam

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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Startup from OS X Recovery and choose the Unlock Disk option.
B) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
C) Startup from OS X Recovery and open the Firmware Password utility.
D) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

2. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Thunderbolt Setup Utility
B) Directory Utility
C) Console
D) Disk Utility

3. Oliver just bought a new Mac with OS X Mountain Lion installed. Given the default system settings, which of the following applications will he be unable to open?

A) Applications that install any kernel extensions.
B) Application from unidentified developers.
C) Applications available in the Mac App Store.
D) Applications signed with a Developer ID.

4. If a customer's system has the minimum RAM necessary to use OS X Lion (2 GB), he will have enough RAM to install OS X Mountain Lion. True or False

A) False
B) True

5.
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?

A) The Mac is starting up from an external USB or Thunderbolt storage device.
B) Apple Service Diagnostics is loading.
C) Internet Recovery has started downloading the OS X Recovery system image.
D) EFI has detected a hardware issue.

Solutions: