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Apple OS X v10.8 Troubleshooting Sample Questions:
1. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?
A) Delete then reinstall the VoIP application.
B) Delete the application's preferences from /Users/Paolo/Library/Preferences.
C) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
D) Open the Disk Utility, choose the startup disk and repair disk permissions.
2.
Examine the image above. What could cause a Mac to display this prohibitory sign at startup?
A) Apple Hardware test is loading.
B) EFI failed to load.
C) An incorrect build of OS X is installed on the hard disk or SSD.
D) The memory is missing or not detected.
3.
Examine the image above. If a Mac displays this flashing folder at startup, it
A) indicates that the unit has failed to pass the power on self test
B) is unable to find a startup disk that contains boot files
C) is in Internet Recovery mode
D) is looking for a Netboot Server
4. Burl is developing an application named DeaderEnd on a shared Mac at work. He wants to keep the application private until he has finished it. Which choice below will keep the application private?
A) /Users/Burl/Desktop/DeaderEnd.app
B) /Users/Shared/DeaderEnd.app
C) /System/Library/Applications/DeaderEnd.app
D) /Applications/DeaderEnd.app
5. Which of the following is the indication that a Mac is loading system software?
A) Boot chime
B) Blank screen
C) Gray Apple logo with a spinning gear
D) Gray screen
Solutions:
Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |