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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Productivity and Contact Center Tools | - Agent productivity tools
|
| Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Customer Entitlements and Action Plans | - Action Plans
|
| Redwood UX and AI Features | - Redwood interface configuration
|
| Work Assignment and Routing | - Omnichannel routing
|
| Data Migration and Integration | - Data import/export
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Question 1
If you want to disable the ability to delete activities for all users, what action should you perform?
A. Remove the "delete activities" privilege from all the roles for users who have this access.
B. Remove the "delete activities" button from all pages used by the users who have this access.
C. Remove the "delete activities" role from all the users who have this role.
D. Remove the users of the roles who have the "delete activities" access.
Question 2
Which four statements are correct about hotkeys for Action Commands?
A. They have default values.
B. They can be assigned to a custom action script.
C. They allow a user to forward a service request.
D. They allow a user to escalate a service request.
E. They can all be modified.
F. They allow a user to copy a service request.
Question 3
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?
A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D. You have to edit the e-mail template and add HTML code to customize the standard text section.
Question 4
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
A. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
B. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
C. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
D. Milestones are commitments to handle SRs within certain timelines.
E. Milestones are actions on a service request (SR) that must be completed by a specific time.
Question 5
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
A. a configured job to process inbound emails
B. an inbound message filter per time schedule
C. a configured profile option to schedule the retrieval of emails
D. an inbound message filter per sender
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,C,D,E | Question 3 Answer: A | Question 4 Answer: A,B,C | Question 5 Answer: B |


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