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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management | - Knowledge articles
|
| Field Service and Dispatch | - Field service operations
|
| Service Request Management | - Customer interaction handling
|
| Integrations and Extensions | - Integration capabilities
|
| Oracle Fusion Service Overview | - Service Configuration Basics
|
| Reporting and Analytics | - Service analytics
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Question 1
Select three correct limits and restrictions when importing data from a file.
A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
B. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D. By default, the import starts immediately after it is activated.
E. Both create and update operations are available for imported records.
Question 2
Identify three considerations before starting the configuration of assignment rules to service requests.
A. the attributes of queues to use as criteria for your rule assignments
B. the candidates of service requests to use as criteria for your rule assignments
C. the attributes of service requests to use as criteria for your rule assignments
D. the candidates of queues to use as criteria for your rule assignments
E. the rule sets you want to create and the rules to include in each rule set
Question 3
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
A. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
B. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
D. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
Question 4
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
A. The queue defined in the first evaluated rule is always assigned to the service request.
B. The service request assignment will be unpredictable.
C. An error will occur; no queue is assigned to the service request.
D. The queue defined by default is the one assigned to the service request.
Question 5
Which two steps are needed to create a new business object in Digital Customer Service?
A. Assign the new business object to a page.
B. Assign object access roles to an administrative user.
C. Assign the new business object to a new component.
D. Map a Visual Builder Cloud Service business object to the object API.
Solutions:
| Question 1 Answer: C,D,E | Question 2 Answer: B,D,E | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: B,D |
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