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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Ethics and Organizational Responsibility | - Corporate social responsibility - Ethical decision making in organizations |
| Topic 2: Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
| Topic 3: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
| Topic 4: Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Topic 5: Foundations of Organizational Behavior | - Definition and scope of organizational behavior - Work attitudes and job satisfaction - Individual behavior in organizations |
| Topic 6: Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
| Topic 7: Human Resource and Workplace Behavior | - Performance evaluation and feedback systems - Recruitment, selection, and onboarding concepts |
| Topic 8: Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
Question 1
What is true about the relationship between performance evaluation and motivation?
A. The relationship is strongest when employees know that traits are the criteria used for the evaluations.
B. Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
C. The relationship does not depend on the perceptual process.
D. The relationship is strong for employees but weak for managers.
Question 2
What is one of the six primary characteristics that define an organization's culture?
A. Team orientation
B. Political orientation
C. Aggressiveness
D. Competitor benchmarking
Question 3
Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
A. Satisfying goals and smoothing
B. Compromise and superordinate goals
C. Confrontation and smoothing
D. Smoothing and confrontation
Question 4
A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?
A. Rearrange roles within the team by adding members
B. Appoint an assistant team leader to track the struggles and report back
C. Ask questions and help team members talk through the problem
D. Research the problem and impose a solution
Question 5
A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?
A. Intellectual coherence
B. Authoritarian personality
C. Propensity for social loafing
D. Interpersonal skills
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: D |
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