Nokia SDM Certification - CARE : SDM_2002001040

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question #1
What is the purpose of the Care Agreement?

A. To define penalties in the case of late delivery.
B. To list Customer Network topology.
C. To set terms and conditions of Care Services performance.
D. To define Contract Performance Bonds.

Question #2
What items are included in Care Reversal plan?

A. Analysis of current financial situation and action planning for recovery.
B. CT sales forecast as put into SWF tool.
C. Detailed analysis of service offering and identification of up selling cases.
D. Financial forecast for next 13 months.

Question #3
What is the first step to be taken by the Care Program Manager if a support service requested by customer falls outside the scope of the Care Contract Agreement?

A. Refuse service delivery until the customer raises a purchase order.
B. Prepare a service offering and propose it to customer.
C. Authorise service delivery without a customer order.
D. Check the delivery capability from the relevant support pipe and commercial approach with the Account Manager.

Question #4
What is the next step after receiving a quotation for renewal of services from 3rd party suppliers?

A. Care Program Manager should contact the appropriate Product Line and ask for advice.
B. Care Program Manager should ask Logistics Coordinator to raise a Purchase Order.
C. Care Program Manager should contact the Supplier to discuss further discounts.
D. Care Program Manager should contact the 3rd Party Service Manager to check the renewal options in the existing Frame or Local Agreement.

Question #5
Is there a need for Risk Analysis in Care?

A. Only when establishing Care for the newly negotiated contract.
B. Only when needed as there is no official process.
C. Always, at every stage of Care planning and execution.
D. No, Risk Analysis is a mandatory process in NI Project Management only.

Solutions: