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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
SAP Certified - SAP Field Service Management Sample Questions:
1. Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
A) False
B) True
2. The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
A) False
B) True
3. What characteristic is true with regards to autoscheduling?
Choose the correct answer.
A) Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
B) Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.
4. What are the names for the possible customer interactions and dialog options?
There are two correct answers.
A) Moment sets
B) Chat assistants
C) Business Processes
D) Moments
5. What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.
A) The need for rapid market expansion
B) Heavy customization
C) The need for a proven implementation framework
D) Developing a global workforce
E) Navigational support to mitigate complexity
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,D | Question # 5 Answer: C,E |
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