Salesforce Communications Cloud Accredited Professional (AP) : Salesforce-Communications-Cloud

Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203

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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:

Question #1
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Inform the business that data migration is completed and errors resolved in development
B. Raise support case to retrieve a data load report to summarize the data load.
C. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
D. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

Question #2
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
B. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
C. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
D. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

Question #3
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Adjustment using Context rules
B. Discounts.
C. Customizations using CPQ Hooks
D. Promotions

Question #4
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A. Use platform events and GetAsset API
B. Use industry order management to inform the assurance platform as a part of the orchestration plan
C. Use a Bulk API connector via middleware
D. Use an on-demand data pull from communication cloud using REST API from servicer assurance

Question #5
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A. Do not migrate legacy assets and leverage external objects within salesforce to access them
B. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
C. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
D. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

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