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Salesforce Certified Marketing Cloud Account Engagement Specialist : MC-201

MC-201

Exam Code: MC-201

Exam Name: Salesforce Certified Marketing Cloud Account Engagement Specialist

Updated: Aug 24, 2026

Q & A: 306 Questions and Answers

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Salesforce MC-201 Exam Syllabus Topics:

SectionObjectives
Account Engagement Fundamentals- Platform Overview & Terminology
  • 1. Pardot / Account Engagement concepts (prospects, visitors, leads)
    • 2. Lifecycle and engagement model
      Marketing Automation- Engagement Studio
      • 1. Automation rules and drip programs
        • 2. Nurture campaign design
          - Scoring & Grading
          • 1. Scoring models configuration
            • 2. Grading profiles and qualification rules
              Administration & Governance- System Configuration
              • 1. Account Engagement settings and integrations
                - User Management
                • 1. Roles, permissions, and access control
                  Reporting & Analytics- B2B Marketing Analytics
                  • 1. Dashboards and insights interpretation
                    - Engagement Metrics
                    • 1. Email performance tracking
                      • 2. Campaign reporting and ROI analysis
                        Data Management & Integration- Automation Data Handling
                        • 1. Custom fields and segmentation logic
                          • 2. Importing/exporting prospect data
                            - Salesforce CRM Sync
                            • 1. Field mapping and sync behavior
                              • 2. Data quality and deduplication
                                Lead Generation & Management- Forms & Landing Pages
                                • 1. Form handlers and conversion tracking
                                  • 2. Landing page creation and optimization
                                    - Prospect Management
                                    • 1. Lifecycle management and nurturing
                                      • 2. Segmentation lists and dynamic lists

                                        Salesforce Certified Marketing Cloud Account Engagement Specialist Sample Questions:

                                        1. By default, which two objects does Marketing Cloud Account Engagement write to in Salesforce? Choose 2 answers

                                        A) Account records
                                        B) Lead records
                                        C) Case records
                                        D) Opportunity records
                                        E) Contact records


                                        2. What step type should be used in engagement studio if a user wants to branch prospects down two paths based on actions taken on a marketing asset?

                                        A) Wait
                                        B) Trigger
                                        C) Rule
                                        D) Action


                                        3. Identify the differences between default and custom roles.

                                        A) Custom roles can be created from a default role
                                        B) Default roles are included with Marketing Cloud Account Engagement
                                        C) Custom roles can be edited
                                        D) Custom Roles can be created from scratch
                                        E) Default roles are included with Marketing Cloud Account Engagement
                                        F) Default roles can be edited
                                        G) Default roles can be deleted


                                        4. What is tracked by the custom email links generated by Marketing Cloud Account Engagement?

                                        A) Unsubscribe
                                        B) Email opens
                                        C) Link clicks
                                        D) Form completions
                                        E) Page visits


                                        5. There are a number of unassigned prospects in the Lenoxsoft database that have NOT been active in more than 60 days. An automation rule is set to assign prospects once they reach a score of 100.
                                        What automatic workflow can be created to prevent them from getting assigned?

                                        A) Create a segmentation rule based on the prospects time to adjust their score to 0 if they haven't been active in 60 days.
                                        B) Create a completion action based on the prospects time to adjust their score to 0 if they haven't been active in 60 days.
                                        C) Create a dynamic list based on the prospects time to adjust their score to 0 if they haven't been active in 60 days.
                                        D) Create an automation rule based on the prospects time to adjust their score to 0 if they haven't been active in 60 days.


                                        Solutions:

                                        Question # 1
                                        Answer: B,E
                                        Question # 2
                                        Answer: D
                                        Question # 3
                                        Answer: A,C,D,E
                                        Question # 4
                                        Answer: B,C,E
                                        Question # 5
                                        Answer: D

                                        MC-201 Related Exams
                                        MC-202 - Salesforce Certified Marketing Cloud Email Specialist
                                        Marketing-Cloud-Account-Engagement-Specialist - Salesforce Marketing Cloud Account Engagement Specialist
                                        MCE-Admn-201 - Salesforce Certified Marketing Cloud Engagement Administrator
                                        Marketing-Cloud-Administrator - Salesforce Certified Marketing Cloud Administrator Exam
                                        Marketing-Cloud-Email-Specialist-JPN - Salesforce Certified Marketing Cloud Email Specialist (Marketing-Cloud-Email-Specialist日本語版)
                                        Related Certifications
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                                        Pardot Specialist
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