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WGU Principles of Management at Western Governors University(IAC1) : Principles-of-Management

Principles-of-Management

Exam Code: Principles-of-Management

Exam Name: Principles of Management at Western Governors University(IAC1)

Updated: Aug 24, 2026

Q & A: 50 Questions and Answers

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WGU Principles-of-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Organizing & Organizational Structure20%- Organizational Design
  • 1. Departmentalization and authority
    • 2. Mechanistic vs organic structures
      • 3. Team-based and matrix structures
        - Human Resource Management
        • 1. Legal and ethical HR considerations
          • 2. Staffing, training, and performance management
            Topic 2: Ethics, Social Responsibility & Change Management15%- Managing Change & Innovation
            • 1. Organizational development and innovation
              • 2. Forces and resistance to change
                - Ethics & Corporate Social Responsibility
                • 1. Stakeholder management and sustainability
                  • 2. Ethical decision-making frameworks
                    Topic 3: Planning & Strategic Management20%- Foundations of Planning
                    • 1. Strategic, tactical, and operational planning
                      • 2. SWOT analysis and strategic formulation
                        • 3. Mission, vision, and goals
                          - Decision Making
                          • 1. Rational and bounded rationality models
                            • 2. Group decision-making techniques
                              Topic 4: Leading & Motivation25%- Leadership Theories & Styles
                              • 1. Trait, behavioral, and contingency theories
                                • 2. Transformational vs transactional leadership
                                  - Motivation & Communication
                                  • 1. Maslow, Herzberg, Expectancy theory
                                    • 2. Interpersonal and organizational communication
                                      • 3. Conflict resolution and team dynamics
                                        Topic 5: Controlling & Quality Management20%- Operations & Quality Control
                                        • 1. Balanced scorecard and performance metrics
                                          • 2. Total Quality Management (TQM)
                                            - Control Process
                                            • 1. Establishing standards and measuring performance
                                              • 2. Corrective action and feedback loops

                                                WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

                                                1. What is the activity called when a corporate project team is created to develop a new product? Choose 1 answer

                                                A) Venture capitalism
                                                B) Benchmarking
                                                C) Intrapreneurship
                                                D) Competitive innovation


                                                2. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

                                                A) Customer association organization
                                                B) Customer liaison policy
                                                C) Customer connection society
                                                D) Customer relationship management


                                                3. What is a Benefit of a boundaryless organization? Choose 1 answer

                                                A) Employees may express their opinions freely.
                                                B) Employees are allowed to form a union.
                                                C) Employees have access to all buildings.
                                                D) Employees are free to apply for other positions.


                                                4. Which conflict-resolution technique would be most effective in helping create a shared goal that cannot be attained without the cooperation of each of the conflicting parties? Choose 1 answer

                                                A) Superordinate goals
                                                B) Authoritative command
                                                C) Communication
                                                D) Avoidance


                                                5. Entrepreneurs who want to start a new business need to understand the level of risk and both dimensions.
                                                What do entrepreneurs use to assess levels of risk and innovation?
                                                Choose 1 answer
                                                involved in establishing a new venture and must then decide if they are comfortable with

                                                A) Innovation creation diagram
                                                B) Entrepreneurial loss function diagram
                                                C) Collaboration tracking matrix
                                                D) Entrepreneurial strategy matrix


                                                Solutions:

                                                Question # 1
                                                Answer: C
                                                Question # 2
                                                Answer: D
                                                Question # 3
                                                Answer: A
                                                Question # 4
                                                Answer: A
                                                Question # 5
                                                Answer: D

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