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Oracle Utilities Customer Care and Billing 2 Essentials : 1z1-562

1z1-562

Exam Code: 1z1-562

Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

Updated: Sep 01, 2025

Q & A: 77 Questions and Answers

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About Oracle 1z1-562 Exam

Scope

This certificate verifies the fundamental knowledge to become an Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.

Brief Details

Following are the quick details related to the Oracle 1z0-562 Certification Exam

  • Duration: 120 minutes

  • Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates

  • Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal

  • Pass Score: 60%

  • Exam Code: 1z0-562

  • Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.

  • Number of Questions: 70 Questions

  • Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.

  • Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

  • Exam type: Multiple Choice Questions

Exam Content

The examination consists of 70 Questions. Candidates should score 60% to clear the examination.

Formats of Question

  • Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
  • Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.

Exam Duration

Candidates will have 120 minutes for attempting 70 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.

Exam Results

The Oracle 1z0-562 certification is a pass or fail examination and the candidate has to score a minimum of 60% to be termed as pass in the certification exam.

Candidates will receive an email with the result from Oracle within 30 minutes of completing the Certification exam. Exam results are also available on the CertView web portal and the candidate can visit the portal and login to the CertView account to view the exam results and get further details.

24/7 online customer service

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Oracle 1z1-562 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure the Case Management Functionality
  • Configure and Manage Meters and Items
Topic 2
  • Configure using Bundling Capabilities
  • Navigate the Oracle Utilities Customer Care and Billing User Interface
Topic 3
  • Configure using Business Object Elements
  • Maintain and Manage Customer Information
Topic 4
  • Configure and Manage Credit & Collections and Overdue Processes
  • Determine Customer Account Structure
Topic 5
  • Configure and Manage Adjustments
  • Apply Business Object Life Cycle
  • Business Object Business Rules
Topic 6
  • Manage Field Activities and Field Orders
  • Locate Help Documentation and Text
  • Use and Maintain Control Central
Topic 7
  • Manage Overpayment and Payment Distribution
  • Manage Payment Arrangements and Pay Plans
Topic 8
  • Maintain Service Cycles, Routes and Field Activity Upload
  • Use the Oracle Utilities Application Framework
Topic 9
  • Configure and Manage Business Process Assistant (BPA) scripts
  • Configure and Manage Campaigns, Packages and Orders

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

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