Peoplecert ITIL V3 Foundation : CMS7

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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is NOT an objective of Problem Management?

A) Minimizing the impact of Incidents that cannot be prevented
B) Eliminating recurring Incidents
C) Preventing Problems and resulting Incidents from happening
D) Restoring normal service operation as quickly as possible and Minimizing adverse impact on the business

2. Which of the following is NOT an aim of the Change Management process?

A) Standardized methods and procedures are used for efficient and prompt handling of all Changes
B) All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
C) All budgets and expenditures are accounted for
D) Overall business risk is optimized

3. Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

A) The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development
B) Service Catalogue and Service Portfolio are different names for the same thing
C) The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment
D) The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development

4. Which of the following BEST describes a Change Authority?

A) The Change Advisory Board
B) A role, person or a group of people that provides formal authorisation for a particular type of change.
C) A person that provides formal authorisation for a particular type of change.
D) The Change Manager who provides formal authorisation for each change

5. Which of the following would NOT be a task carried out by the Request Fulfillment process?

A) Provision of a channel for users to request and receive standard services for which a predefined approval and qualification process exists
B) Provision of information to users and customers about the availability of services and the procedure for obtaining them
C) The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
D) Provision of information used to compare actual performance against design standards

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