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ITIL Foundation ITILF Exam
ITIL Foundation ITILF Exam which is related to ITIL Foundation and credits toward Exin ITIL Foundation Certification. This ITILF exam validates a Candidate knowledge and skills of IT Service Management as a practice, ITIL Service Cycle, technology, architecture, competence, and training.
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ITILF Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Exin ITILF exam dumps will include the following topics:
- ITIL Service Cycle
- Competence and training
- IT Service Management as a practice
- Technology and architecture
BCS ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System (SVS) | 20% | - Purpose and components of the SVS - Governance and continual improvement |
| Topic 2: Four Dimensions of Service Management | 10% | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |
| Topic 3: Key Concepts of Service Management | 15% | - Service relationships, stakeholders, and costs/risks - Value co-creation, services, products, and outcomes |
| Topic 4: Service Value Chain | 15% | - How value chain activities interact - Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 5: ITIL Guiding Principles | 15% | - Focus on value - Progress iteratively with feedback - Optimize and automate - Collaborate and promote visibility - Think and work holistically - Keep it simple and practical - Start where you are |
| Topic 6: ITIL Management Practices | 25% | - Service management practices - Technical management practices - General management practices |
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