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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architect and Automation | 15% | - Flow Design
|
| Topic 2: Monitoring, Reporting and Troubleshooting | 15% | - Performance Monitoring
|
| Topic 3: Telephony and Infrastructure | 25% | - Telephony Configuration
|
| Topic 4: Routing and Contact Center Configuration | 25% | - Queue Management
|
| Topic 5: Organization Setup and Administration | 20% | - Initial Configuration
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
A) Make sure you name the document in a way that is easy to search for.
B) Number the documents in such a way that this one appears at the top of the list.
C) Add a priority of "high" to this document.
D) Add meaningful tags to the document.
2. Which architectural approach is used to develop a single application as a suite of small services?
A) Monolithic Architecture
B) Microservices Architecture
C) Genesys Cloud Salesforce Architecture
D) Single Core Architecture
3. Which protocol is used for transporting Digitized Audio?
A) UDP
B) RTP
C) TCP
D) SIP
4. Where can you find people in your organization and add external contacts to the organization?
A) Location
B) Directory
C) Documents
D) Activity
5. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?
A) It should be connected to a network segment that has outbound access to the public Internet.
B) It should be connected to the same network segment that the Bridge server is on.
C) It should be connected to a different network segment that has access to your company intranet.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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