PDF Version DemoIntroduction to Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
The Service Mapping (CIS-SM) Exam Specification of the ServiceNow Certified Implementation Specialist specifies the aim, audience, testing choices, exam content coverage, test structure, and prerequisites for being a ServiceNow Certified SM Implementation Specialist. The Service Mapping (CIS-SM) ServiceNow Accredited Implementation Specialist test certifies that a successful candidate has the expertise and necessary knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow SM applications.
This CIS-SM exam test is intended for SM implementation specialists and shows how components of SM applications, including Demand, Project, and Resource, can be implemented and configured. Separate courses that can be taken care of in Agile and Test Management. Each module offers best practices, configuration steps, and comprehensive details about the applications within Service Mapping. This exam is divided into 5 different modules. Check out the CIS-SM practice exams for a better understanding of how these modules are spread in the exam.
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How to study the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Exam questions are based on official training materials for ServiceNow, the ServiceNow documentation site, and the developer site for ServiceNow. Study materials that are posted online elsewhere are not official and can not be used to prepare for the exam. In preparation for the Certified Implementation Specialist - Service Mapping test, ServiceNow demands the completion of the following prerequisite training courses. The information is given in the following training course(s) for ServiceNow includes the source material for the test.
Visit the ServiceNow product documentation site here for the completion of required training for the exam. A common experience with the terminology, acronyms, and initialisms of the general industry will be very helpful. Field experience of six months engaging in ServiceNow deployment programs or sustaining instances of ServiceNow is a must to have a hand-on experience. On top of all, read Service Mapping (SM) Fundamentals - Participant Guide, explore sessions related to ITBM and SM and study the CIS-SM exam dumps.
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
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ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Mapping Configuration | 20% | - Service map creation and configuration - Defining business and technical services - Entry points and service dependency mapping - Service mapping architecture and components |
| Discovery Configuration and Integration | 15% | - MID Server deployment and management - Discovery setup and configuration - Credentials and access management - Integration with Discovery application |
| Event Management Integration | 10% | - Event correlation and service impact analysis - Integration architecture and requirements - Event Management configuration for Service Mapping |
| CMDB Management and Data Integrity | 15% | - Data quality and reconciliation - CMDB health and validation - CMDB data model and CSDM compliance - Maintaining CI relationships and dependencies |
| Pattern Design and Troubleshooting | 30% | - Pattern best practices and optimization - Pattern testing, validation and troubleshooting - Pattern fundamentals and architecture - Creating and modifying discovery patterns |
| Implementation and Operational Readiness | 10% | - Security and access control - Performance and scalability - Operational processes and KPIs - Implementation planning and scoping |
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