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Avaya 3000-3 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Infrastructure Data Gathering	15%	- Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements
Topic 2: Telephony & Messaging Applications	15%	- Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant - One-X Portal and user applications
Topic 3: IP Office Hardware & Components	15%	- Power options and hardware compatibility - Control units and expansion modules - Interface cards and endpoint support
Topic 4: Solution Design & Architecture	20%	- IP Office platform selection and sizing - Small Community Network (SCN) design - Site topology, scalability, and capacity planning
Topic 5: Maintenance & Troubleshooting	10%	- Fault diagnosis and monitoring - Performance verification - Common issue resolution
Topic 6: Implementation & Configuration	25%	- Call routing, ARS, trunk configuration - Licensing and feature activation - System setup, user and extension configuration

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) Auto attendant WAVE file
B) IP Office and VoiceMail Pro traces
C) Line circuit ID
D) IP Office configuration file and VoiceMail Pro call flow
E) Network packet sniff from the IP Office port

2. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify that the .bin file is in the Manager folder.
B) Verify from the extension from in the Manager application.
C) Verify the file names from the telephone menu.
D) Verify from Call Status.

3. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD via VM Pro Campaign Manager and a campaign database
B) ACD to distributed Hunt Groups and one-X Portal Call Accounting
C) ICR with account codes and CDR-enabled for billing.
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

4. What is the format for an ARS short code to dial a telephone number on a SIP line with Trunk ID20?

A) Number:N
Telephone Number: N@"sipprovider.com"
Feature: Dail
Line Group 20
B) Number: N;
Telephone Number: Nsi7204441000
Feature:Dail
Line Group20
C) Number: N;
Telephone Number N"@sipprovider.com"
Feature: Dail
Lin Group 20
D) Number: N;
Telephone Number: N@"sipprovider"
Feature: Dail
Line Group 20