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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?
A) CMS records the call at the start of the call, and BCMS records the calf at the end
B) BCMS will not collect data if the link to the CMS is down.
C) BCMS holds data longer than CMS
D) BCMS records the call at the start of the call, and CMS records the call at the end.
2. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
A) Service Objective
B) Dynamic Threshold Adjustment
C) Dynamic Queue Position
D) Vector queuing priorities
3. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
A) 15600
B) 100000
C) 10400
D) 500000
4. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
A) From Solaris login as root and use the date command
B) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
5. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
A) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
B) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
C) From the CMS menu. Maintenance Connection Status shows a link operational.
D) The arrow an the CMS menu is up
E) The /cms/install/logdir/admin. log shows a link is operational.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A,B | Question # 4 Answer: A | Question # 5 Answer: C,D,E |
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