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Salesforce Certified Platform User Experience Designer Sample Questions:
1. Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?
A) Marketing Cloud
B) Service Cloud
C) Experience Cloud
D) Sales Cloud
2. Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation.
Which detail could be verified by testing keyboard navigation for accessibility?
A) Tabbing order is logical.
B) Keyboard actions provide audio feedback.
C) Actionable items are highlighted in a specific color.
3. Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK nowplans to collaboratively redesign services with stakeholders to address issues uncovered in the study.
Which process should be used?
A) Service-Blueprinting Workshop
B) Management Committee Meeting
C) Pitch Session
D) Service Usability Testing
4. Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.
What should be recommended?
A) Custom video component
B) Docked prompt using In-App Guidance
C) Utility bar with embedded video
D) Lightning Path component
5. A UX Designer is creating an experience to help organize content into collapsible sections.
Which Lightning component should be used?
A) Highlights Panel
B) Accordion
C) Einstein Next Best Action
D) Lightning Toggle
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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