Microsoft MB2-868 : Microsoft Dynamics CRM 2011 Applications

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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price
on a product.
What should you do?

A) Create a new Product record for the campaign product with the reduced price.
B) Update the list price of the campaign product.
C) Update the price in the Price List Item record of the campaign product.
D) Create a new Price List and a new Price List Item record for the campaign product with the reduced price.

2. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect. The opportunity has no opportunity products. What should you do?

A) Create a new opportunity that has the correct currency, and then delete the original opportunity.
B) Open the opportunity, and then change the currency.
C) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
D) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.

3. A company uses a multitenant deployment of Microsoft Dynamics CRM 2011.
When you schedule a service activity, the scheduler offers appointments at unexpected times.
You discover that the times correspond to the wrong time zone.
You need to set the time zone so that service activity appointments are offered at the correct times, without
impacting other organizations.
Where should you set the time zone?

A) in the facility settings
B) on the General tab of the Personal Options dialog box
C) in the facility work hours settings
D) in the Date and Time settings of the Microsoft Dynamics CRM server

4. You receive an email message from a prospective customer who references a promotion code from a letter
that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
B) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
C) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
D) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.

5. You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)

A) attaching files before saving an email activity
B) moving records by dragging and dropping
C) 15-minute reminders for service activities
D) email signatures

Solutions: