Microsoft MB-240 : Microsoft Dynamics 365 Field Service Functional Consultant

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The MB-240 exam is particularly created for Microsoft Dynamics 365 customer engagement and functional consultants that are equipped with Field Service expertise including implementing solutions to manage resources. And given that there are no clear requirements for candidates, with proper training, anyone can take this test and get Microsoft certified.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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Languages: English, Japanese

Retirement date: none

This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.

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What is the duration, language, and format of MB-240: Microsoft Dynamics 365 for Field Service Exam

• Number of Questions: 40 to 60 questions(Since Microsoft does not publish this information, the number of exam questions may change without notice.)
• language: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America), Turkish
• Type of Questions: This test format is multiple choice.
• Length of Examination: 50 mins
• Passing Score: 700 / 1000

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Microsoft MB-240 Exam Syllabus Topics:

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions:

Question #1
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

A. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services
B. Agreement Booking Setup field " Auto Generate Work Order " is marked " Yes " .
C. Incident Type field " Copy Incident Items to Agreement " is marked " Yes " .
D. Incident Type contains appropriate Service Tasks, Products, and Services.

Question #2
Your organization wants to use the new Field Service mobile app.
You need to ensure this app works for the technicians.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.

A. Access the Field Service model-driven app and select Manage Roles.
B. Access the Field Service mobile app and select Manage Roles.
C. Assign System Administrator role for the app.
D. Assign Field Service-Resource role for the app.
E. Assign Field Service-Dispatcher field security profile to the app.

Question #3
You are implementing Dynamics 365 for Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?

A. Update the filter on the Scheduler core tool tips view.
B. Update the Load Default Filters on the Schedule Assistant.
C. Update the Starting Location to Organization Unit within Schedule Board Settings.
D. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.

Question #4
You are implementing Connected Field Service.
You need to provide a list of loT components that can be used within Connected Field Service. Which three loT components are applicable? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Cognitive Services
B. Azure Cosmos Database
C. App Services
D. Azure Blob Storage
E. Azure SQL Database
F. Stream Analytics

Question #5
A new dispatcher is using the schedule assistant to help select the best option for the booking and to assign the requirement.
You need to advise how they can use the scheduling assistant to schedule an unscheduled requirement for a work order.
Which three actions should you recommend? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

Solutions: