Peoplecert ITIL-4-CDS : ITIL 4 Specialist: Create, Deliver and Support

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

A) Outsource the development of new technology segments to specialized vendors
B) Invest in targeted training programmes for existing staff in relevant emerging technologies
C) Restructure the organization to create specialized departments for emerging technologies
D) Increase the total number of employees focusing on new hires with expertise in emerging technologies

2. An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

A) Continuous integration
B) Continual improvement
C) Continuous deployment
D) Continuous delivery

3. In which circumstances should an organization buy, rather than build, software?

A) The organization is part of a regulated industry and has a strong focus on internal policies
B) The consumers of the software have many and varied customization requirements
C) The requirements of the organization are frequently changing because of rapid expansion
D) The software is widely available and its features are standardized across most organizations

4. A service provider is struggling to ensure timely incident resolution. The reports show that the majority of incidents that can be resolved without implementing a change are resolved on time.
However, if an incident resolution requires a change, it is almost never implemented within the agreed incident resolution time. What is the BEST approach for the service provider to improve the situation?

A) Review the change authorization procedures
B) Review the incident management process
C) Review the incident resolution value stream
D) Review the incident resolution targets

5. An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

A) Inventory and discovery of IT assets
B) High availability and security
C) Advanced analytics
D) Flexible workflow automation

Solutions: