Genesys GCX-AI-GPE : Cloud CX AI-GPE and GPR Certification

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which of the following must be defined when enabling Predictive Routing for a queue?
Response:

A) Daily routing limits
B) Business outcome to optimize
C) Average handle time
D) Minimum number of agents

2. Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

A) Agentless email notifications
B) Agent-initiated callbacks
C) Web messaging
D) Instagram DM

3. Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A) Reduced call abandonment rate
B) Increase in wait time
C) Agent downtime metrics
D) Higher outcome success rate

4. Which data point is commonly found in a Visitor Activity Report?
Response:

A) Real-time agent count
B) Total billing units
C) Visitor session ID
D) Number of agent escalations

5. Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:

A) Genesys Cloud AI premium add-on must be disabled
B) All agents must be certified in predictive engagement
C) A queue with sufficient historical interaction data
D) The organization must have enabled historical analytics

Solutions: