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Implementing Field Service Lightning Consultant FSL-201 Exam Reference
Reference: https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
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- Configure Contracts, Entitlements, and Warranties 8%
- Manage Inventory 3%
- Manage Work Order 32%
- Configure Mobility 17%
- Manage Case 7%
- Manage Scheduling and Optimization 28%
- Manage Assets 5%
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Salesforce FSL-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Scheduling and Optimization | 20% | - Manage appointment lifecycle and status transitions - Create work rules and service objectives - Configure scheduling policies and optimization engine |
| Topic 2: Core Field Service Elements | 20% | - Define operating hours and service territories - Set up service resources, locations, and products - Configure work orders, service appointments, and assets |
| Topic 3: Introduction to Salesforce Field Service | 10% | - Understand data model and architecture - Identify use cases and business value - Define components and capabilities |
| Topic 4: Dispatcher Console | 15% | - Monitor resources and update appointments - Navigate console and configure views - Manage assignments, Gantt charts, and filters |
| Topic 5: Field Technician Mobility | 10% | - Configure Field Service mobile app - Manage work completion and reporting - Enable offline functionality and sync |
| Topic 6: Initial Configuration | 15% | - Set up geocoding and data integration rules - Enable Field Service licenses and settings - Configure profiles, permission sets, and access |
| Topic 7: Contractor Management | 10% | - Track work performed by contractors - Configure scheduling preferences for third parties - Set up contractor capacity and visibility |
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