Salesforce Arch-302 : Salesforce Certified B2C Solution Architect

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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question #1
A company has been using B2C Commerce for many years and recently decided to implement Service Cloud and Marketing Cloud. Currently, there are many issues with the integration between B2C Commerce and the legacy CRM, which means data is often out of Sav sync. Agencies currently manage the Marketing communication, and B2C Commerce is sending the messages. The main goal is to ensure Catksion that B2C Commerce can trigger multi-channel messaging via Marketing Cloud, leveraging the data the company has on customers to personalize the communication.
Which three considerations should a Solution Architect keep in mind when recommending a migration strategy from the existing setup to the new one?
Choose 3 answers

A. Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers. Written
B. Customer data from B2C Commerce and the legacy CRM should be deduplicated before being imported into Service Cloud. Materials
C. Custom development work is required to connect B2C Commerce to Marketing Cloud and use the Salesforce Contact ID.
D. Customer data can be imported into Service Cloud from B2C Commerce and the legacy CRM without deduplication since Salesforce CDP can automatically merge duplicate records upon insert.
E. Marketing Cloud Connect should be configured to use an alternate external ID from Salesforce as the Contact Key to avoid duplicate contacts in Marketing Cloud.

Question #2
A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.
What is an example artifact that can be used to ensure the company understands the systems involved in the solution'

A. Reference architecture
B. Journey map
C. Product backlog
D. Storefront wireframes

Question #3
A company has Person Account set up on their Sales Cloud and they now want to map subscriber data in Marketing Cloud. What should a Solution Architect recommend?

A. Sync Contact object.
B. Sync Individual object.
C. A Sync Person Account object.
D. Sync Subscriber object.

Question #4
Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?

A. Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments
B. Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments
C. Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
D. Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments

Question #5
A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

A. B2C Commerce needs to be registered as a remote site.
B. The Service Cloud Connector only supports contacts as a customer model.
C. Guests or anonymous storefront shoppers are not supported in this scenario.
D. The Service Cloud Connector only supports Person Accounts as a customer model.
E. Service agents need a corresponding storefront login mapped to their Service Cloud user record.

Solutions: