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Apple 9L0-415 : OS X Support Essentials 10.9

9L0-415

Exam Code: 9L0-415

Exam Name: OS X Support Essentials 10.9

Updated: Sep 02, 2025

Q & A: 218 Questions and Answers

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Apple OS X Support Essentials 10.9 Sample Questions:

1. OS X supports Bonjour and Server Message Block (SMB), including support for legacy Network Basic Input/Output and Windows Internet Naming Service (NetBIOS and WINS) dynamic network service discovery protocols.

A) Which sharing services can OS X provide?
B) Which two dynamic network service discovery protocols are supported by OS X?
C) What Wi-Fi authentication protocols are supported by OS X?
D) How does OS X use dynamic network service discovery protocols to access network services?


2. How do you identify the ownership and permissions of a file or folder in the Finder?

A) A Service Set Identifier, or SSID, is used to identify a Wi-Finetwork name and associated configuration.
B) Standard UNIX file system permissions allow only for permissions to be set for one owner, one group, and all others. ACLs, on the other hand, allow for an essentially unlimited list of permissions entries.
C) A user's home folder permissions can be reset from the Reset Password application on OS X Recovery.
D) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.


3. If an issue disappears when a Safe Boot is successful, youmust find and remove the third-party startup resource that caused the issue. The best way to isolate the problem is to start up the Macin Verbose mode and then observe where the startup process fails. Verbose mode is initiated by holding down Command-V during system startup.

A) How do you further resolve an issue that disappears when the Mac successfully safe-boots?
B) What backup destination disks does Time Machine support?
C) How do network devices acquire and use self-assigned TCP/IP addresses?
D) Which changes are made when OS X Safe Boots?


4. Which steps will let you retrieve a file from a Time Machine backup on an external hard disk connected to your Mac?

A) Control-click the icon of the folder in which you want the restored file to appear, open Time Machine from the shortcut menu, choose Restore from the Time Machine menu, use the timeline to reach the appropriate date and time, select the file, and click Restore.
B) Open Time Machine, use the timeline to reach the appropriate date and time, select the file, and click Restore.
C) Open System Preferences, click the Time Machine icon, click Retrieve, use the timeline to reach the appropriate date and time, select the file, and click Restore.
D) In the Finder enter a search term in the Spotlight search field, click the Add (+) button to add a search criterion, and choose Search Time Machine, then use the timeline to reach the appropriate date and time, select the file, and click Restore.


5. What happens during user logout?

A) Single-partition drives are easier to set up initially, but they aren't as flexible for administration and maintenance. Multiple-partition drives require repartitioning during setup, but provide several separate partitions, which can be used to segregate user data and host multiple operating systems.
B) During system initialization, the system launched process automatically starts /System/ Library/LaunchDaemons, /Library/LaunchDaemons, /Library/StartupItems (via SystemStarter), and the /etc/rc.local UNIX script if it exists.
C) During user logout, the user's login window process does the following: requests that all user applications quit; automatically quits any user background processes; runs any logout scripts;records the logout to the main system.log file; resets device permissions and preferences to their defaults; and quits the user's login window and launched processes.
D) At system shutdown, the login window process logs all users out and tells the kernel to quit all remaining system processes. Once the kernel quits all system processes, the Mac shuts down.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: C

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