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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design Principles | - Customer requirements analysis
|
| Avaya Midsize Solution Fundamentals | - Avaya IP Office architecture overview
|
| Collaboration and Unified Communications | - Avaya collaboration tools
|
| Security and Network Design | - Network considerations
|
Avaya Midsize Solution Design Sample Questions:
1. What is the Vantage Voice Assistant?
A) A Vantage application from the Google Play store
B) An optional licensed feature for any Vantage device
C) A Vantage application from the Apple app store
D) A Vantage application for the K155
2. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
A) The Communication Control Toolkit database
B) The Contact Center Manager Server database
C) The Contact Center Manager Administration database
D) The Contact Center Multimedia database
3. Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
A) Avaya Agent Desktop
B) Avaya Communicator
C) one-X Agent
D) Agent Desktop Display
4. Refer to the Scenario: IT-FAC.
IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?
A) Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
B) Add a second Portwell SBCE to provide High Availability (HA).
C) Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
D) Add an E1 or T1 line with a combo card.
5. Powered by Avaya R3.x supports several different Hypervisors.
What Is the only Hypervisor to support all of the Powered By R3.x applications?
A) Microsoft Hyper-V
B) VMware ESXi
C) Amazon AWS AMI
D) KVM
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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