Avaya 3302 : Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?

A) Site, Location, Department, Team
B) Site, Virtual Site,Virtual Group
C) Site, Department,Team
D) Site, Department, Team, Virtual Site, Virtual Group

2. A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM.
The password has been verified and is correct. What is a cause of this problem?

A) The userhas no ACCCM Role assigned.
B) The Provisioning Server is slopped.
C) The Extension Number in the User Form is invalid.
D) Theuserhas noCommunication Manager (CM) Role assigned.

3. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Four
B) Two
C) One
D) Three

4. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The database passwordwas notentered correctly.
B) The web service userpassword was not configured correctly.
C) The databaseusername was not configured correctly.
D) The CallRecorded wasnot added to the location.

5. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verily that the Synchronizer Server is running.
B) Verify that a CMS Role is assigned to the agent.
C) Verify that the correct ODBC versionisinstalledon the ACCCM server.
D) Verify that the ACCCM script isinstalledon the CMS side.
E) Verify that the ACCCM CMS user database permissions on the CMS database.

Solutions: