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Cisco 300-830 : Implementing Cisco Collaboration Cloud Customer Experience

300-830

Exam Code: 300-830

Exam Name: Implementing Cisco Collaboration Cloud Customer Experience

Updated: Aug 21, 2026

Q & A: 82 Questions and Answers

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Cisco 300-830 Exam Syllabus Topics:

SectionWeightObjectives
Digital Channels15%- Digital channel troubleshooting
- Digital contact routing configuration
- Chat, email, SMS, social media channel integration
Telephony and Call Routing30%- Webex Contact Center telephony architecture options
- Voice call routing components configuration
- Inbound and outbound telephony settings
- Voice channel troubleshooting
- Telephony integration configuration
Tenant Configuration and Reporting30%- Reporting dashboards and visualizations
- User and team configuration
- Network requirements for Webex Contact Center
- Call recording configuration
- Agent and supervisor desktop setup
Advanced Features and AI25%- Advanced workflow design
- AI-powered routing and automation
- Third-party integrations and APIs
- Analytics and optimization

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A) Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.
B) Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.
C) Set the Workflow Custom Variable liveChatDomain to a valid value.
D) Set the Workflow Custom Variable chatDomain to a valid value.


2. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) registration-based trunks
B) certificate-based trunks
C) PSTN trunks
D) enterprise trunks
E) DNS-based trunks


3. A collaboration engineer analyzes Webex Control Hub analytics and notices increased call failures from a specific branch office. Which action should be performed first?

A) Rebuild the organization tenant
B) Replace all branch IP phones
C) Verify WAN performance and packet statistics
D) Disable SRTP temporarily


4. A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
- All Sales calls in the queue must be routed to agents before
Accounting calls.
- If an older Accounting call is in the queue and a Sales call is
received by the system, the Sales call must get priority.
- When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?

A) Configure queue ranking.
B) Ask agents to ignore Accounting calls.
C) Select Skill Profile with Sales only Skill.
D) Configure capacity based queues.


5. An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

A) GoTo node
B) Blind Transfer node
C) HTTP Request node
D) Bridged Transfer node


Solutions:

Question # 1
Answer: C
Question # 2
Answer: A,B
Question # 3
Answer: C
Question # 4
Answer: A
Question # 5
Answer: D

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