Oracle 1z1-981 : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four statements are true about reports?

A) All the permissions from an imported report remain unchanged after an export.
B) Reports must be exported manually in all interfaces.
C) The owner of a report remains the same even if the report is imported by some other user.
D) Published reports can be modified.
E) Reports are shared between interfaces.
F) After a report is published, the report data remains unchanged even as the knowledge base is updated.
G) Reports are not common across the interface.

2. What would you use for repetitive text with a single point of maintenance for any changes to the text?

A) Custom field
B) Variable
C) Merge field
D) Custom object field

3. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to re-create the message template across the multiple interfaces.
B) You need to copy and paste the source code across the multiple interfaces.
C) The change is reflected across all interfaces by default.
D) You need to use the export and import option.

4. You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A) Clicking Request Chat on the Live Media bar
B) Requesting Chat from File > Options > View Options
C) Deselecting the Pull Chat check box in the agent's profile
D) Configuring advanced routing
E) Fixing the chat workspace

5. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Removing fields in the workspaces
B) Creating multiple workspaces per business function and assigning to different profiles
C) Placing objects on different tabs and splitting the loading across multiple tabs
D) Utilizing workflows and splitting functionality into more than one workspace

Solutions: