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ITIL Foundation Certification - IT Service Management : ITIL-Foundation

ITIL-Foundation

Exam Code: ITIL-Foundation

Exam Name: ITIL Foundation Certification - IT Service Management

Updated: Oct 07, 2026

Q & A: 325 Questions and Answers

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About ITIL ITIL-Foundation Exam

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ITIL ITIL-Foundation Exam Syllabus Topics:

SectionObjectives
Key Concepts of Service Management- Service and value creation
  • 1. Value co-creation with stakeholders
    • 2. Service definitions (utility and warranty)
      ITIL Practices Overview- General management practices
      • 1. Relationship management
        • 2. Continual improvement
          • 3. Information security management
            - Technical management practices
            • 1. Deployment management
              • 2. Infrastructure and platform management
                - Service management practices
                • 1. Problem management
                  • 2. Service desk
                    • 3. Incident management
                      ITIL Service Value System (SVS)- Core components of SVS
                      • 1. Governance
                        • 2. Practices
                          • 3. Continual improvement
                            • 4. Service value chain
                              • 5. Guiding principles
                                The Four Dimensions of Service Management- Organisations and people
                                • 1. Roles, responsibilities, and structure
                                  - Information and technology
                                  • 1. Information systems and knowledge management
                                    - Value streams and processes
                                    • 1. End-to-end service delivery workflows
                                      - Partners and suppliers
                                      • 1. External service providers and value networks
                                        ITIL-Foundation Related Exams
                                        ITIL-Foundation-Deutsch - ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version)
                                        Related Certifications
                                        ITIL 4
                                        ITIL Foundation Level
                                        ITIL 4 Strategist
                                        ITIL Practitioner Certification
                                        ITIL 4 Managing Professional
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